Desktop Support Engineer

Tasks

Duties & Responsibilities

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

1. a) Provide first/second level contact and problem resolution for customer issues.
2. b) Work with Third Party Vendors to remediate complex AV issues as needed.
3. c) Provide timely communication on issue status and resolution.
4. d) Maintain ticket updates for all reported incidents.
5. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
6. f) Should have basic knowledge of Mac operating system, to support Apple pc users.
7. g) Install, upgrade, support and troubleshoot for printers, computer hardware.
8. h) Performs general preventative maintenance tasks on computers, laptops, printers.
9. i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
10. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
11. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
12. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

1. Job Description DSS

Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-3 years’ experience in Windows Desktop support.