Customer service Officer|ENG-PL-NL (maandag-vrijdag)

Are you a proactive communicator who thrives in a dynamic environment? We are looking for a Customer Service Officer to be the essential link between our customers, technical workshops, and internal data.

Your Unique Schedule:

• Saturday & Sunday: 08:00h – 21:00h
• Monday: 09:00h – 17:30h
• (Enjoy Tuesday through Friday off!)

Key Responsibilities:

• Communication: Handle incoming calls and emails from customers and partners.
• Data Management: Gather and verify information for 100% accuracy and completeness.
• Technical Support: Coordinate directly with workshops to provide technical solutions.
• Coordination: Update all parties involved and monitor contract agreements.
• Deadline Driven: Follow up on all contract-related issues within established timeframes.

Profiel

Who are we looking for?

Are you a multilingual multitasker with a passion for problem-solving? We are looking for a reliable team player who meets the following profile:

Knowledge & Experience:

• Languages: Proficient in Polish, Dutch, and English.
• Tech Savvy: Skilled in Microsoft Office (Word, Excel, Outlook).
• Bonus: Technical knowledge of automotive or tyres is a plus.
• Experience: No specific background required—we value talent and attitude!

Your Skills:

• Communication: You are a natural at professional phone handling.
• Problem Solver: You analyze issues quickly and find effective solutions.
• Quality Driven: You are customer-oriented and maintain high work standards.
• Stress Resistant: You can multitask easily and keep cool under pressure.

Aanbod

What we offer:

• Growth & Impact: A challenging and fulfilling role with plenty of learning and growth opportunities.
• Great Culture: Work in a vibrant, multicultural environment with a fantastic atmosphere and supportive colleagues.
• Ultimate Flexibility: By working weekends and Mondays, you gain a massive amount of free time during the week for hobbies, family, and friends.
• Competitive Package: A salary that reflects your hard work and commitment.

Ready to take ownership of our service during the weekend? Apply now!

Apply now by clicking the blue "APPLY" button. Do you have any questions? Feel free to email us at hasselt.182@adecco.be or call 011 / 22 11 63 (press 2).

1. Quick Response: We will contact you within 48 hours of your application.
2. Intake: Following a positive (phone) intake interview, we will move forward with your candidacy. With your internal approval, we will present your profile to the client.
3. Client Interview: If the client is impressed with your profile, an interview (and potentially a follow-up) will be scheduled at their location.
4. Transparent Feedback: We will keep you updated on all feedback and news throughout the process.

See you soon! Tot snel! Do zobaczenia wkrótce!