European Customer Service Advisor
Over deze job
Are you a language talent with a passion for customer service? Do you want to be part of a dynamic, multicultural team serving the European market? Then we have the perfect job for you!
Good news: Dutch language skills are NOT required for this position! We're looking for Italian and English speakers.
For our client, a leading company in the energy sector, we are looking for a European Customer Service Advisor with a unique language profile for their European truck services team in Antwerp.As a European Customer Service Advisor, you will be the first point of contact for customers from Italy, Romania, and across Europe. You'll work in an international environment where your language skills truly make the difference! This team supports professional truck drivers and companies with their fuel cards, from answering questions to resolving complex situations.
Jouw verantwoordelijkheden
Your responsibilities
✔ Customer contact at European level: You answer phone and written inquiries from cardholders, sales teams, and internal departments in their own language (Italian, Romanian, English)✔ Problem-solving & follow-up: You register complaints and ensure complete resolution by actively following up with internal and external partners until the issue is fully resolved
✔ Credit control support: You support customers and sales with outstanding payments, invoice questions, and local tax issues. You communicate in the customer's native language
✔ Administrative processing: You work accurately according to procedures and ensure correct administrative follow-up of customer files✔ Translation & communication: You translate when necessary and ensure smooth communication between different European markets
✔ Teamwork: You work together with a multicultural team and maintain professional relationships with colleagues and customers
Kwalificaties
Qualifications
✔ Languages (!) - This is essential:
o Must have: Fluent Italian and Englisho Nice to have: Romanian
o Any additional European language is a strong asset!
o Dutch is NOT required - don't let this stop you from applying!✔ Minimum diploma from secondary education
✔ 1 to 3 years of experience in customer service or another commercial function
✔ You are stress-resistant and can prioritize well
✔ Excellent communication skills, both verbal and written
✔ Strong administrative skills and attention to detail
✔ Proficient with MS Office and you quickly learn new systems
✔ You are a team player who can also work independently
✔ Problem-solving mindset and customer-oriented
✔ You can multitask well and work in a dynamic environment
✔ You appreciate a multicultural work environment
Ontwikkeling en groei
Development and growth✔ An assignment of minimum 6 months
✔ Competitive market-conform employee package
✔ An exciting international work environment within a well-known Belgian company
✔ The opportunity to use and further develop your unique language skills
✔ Work in a professional team serving the entire European market
✔ Variety and challenge in your daily tasks
✔ Training opportunities and support to develop yourself further
Diversiteit en inclusie zijn belangrijk voor ons. Onze vacatures staan dan ook open voor iedereen, ongeacht leeftijd, gender of afkomst. Samen gaan we op zoek naar de ideale jobmatch.