Customer Success Manager (Bilingual FR/EN)
Founded in 2018, Verbolia is disrupting the search landscape with a game-changing SaaS technology. We don't just follow trends; we set them. Our rapid international growth is fueled by the success of e-commerce giants like Dior, Chanel, Decathlon, Hugo Boss, and Walmart, who rely on us to scale their digital footprint.
As we continue to conquer new markets, we are looking for a Bilingual Customer Success Manager (FR/EN) who is as analytical as they are people-oriented. In this role, you won't just manage accounts; you’ll be a strategic partner helping global brands maximize their SEO/GEO and SEA potential.
We are a team on the move! We are currently based in Enghien, but to support our scaling team, we will be moving into brand-new, state-of-the-art offices in Nivelles at the end of 2026.
Tasks
What you will do
As a Customer Success Manager, you are the architect of our clients’ growth. You won’t just be answering questions; you’ll be driving the strategy that helps some of the world’s biggest brands dominate search results.
Strategic Relationship Management- Be the Trusted Advisor: Act as the primary point of contact and strategic liaison between our clients and the Verbolia team.
- Navigate & Expand: Map out complex customer organizations to uncover new opportunities for partnership and internal product applications.
- Proactive Engagement: Maintain a high-touch relationship with your portfolio to ensure they are consistently realizing and exceeding the full potential of our technology.
- Accelerate Time-to-Value: Lead the onboarding journey for new customers, ensuring a seamless transition and immediate engagement with the platform.
- Master the Demo: Conduct high-impact, one-on-one demos tailored to specific client needs, turning technical features into business solutions.
- Data-Driven Success: Deep-dive into product usage and performance indicators to identify specific, actionable SEO/GEO improvement opportunities for every client.
- Own the Success Plan: Build and execute bespoke engagement plans that align Verbolia’s capabilities with the client's long-term business goals.
- Champion the Customer: Act as the internal "Voice of the Customer," directly influencing our product development roadmap based on your frontline insights.
- Drive Revenue Growth: Partner closely with the Sales team to identify and close upsell, cross-sell, and account expansion opportunities.
Requirements
Your Profile
We are looking for a strategic thinker, a relationship builder and a problem solver.
The Essentials- Experience: You have 3+ years of experience in Customer Success, Account Management, or a strategic role within a SaaS environment or a Digital Marketing agency.
- Language Mastery: You are a Native French speaker with the ability to navigate complex business nuances. You are also fluent in English (written and spoken) to collaborate with our international team and global clients.
- Analytical Rigor: You have a data-driven mindset. You don’t just look at charts; you understand what they mean for a client's ROI.
- Communication Pro: You are comfortable presenting to stakeholders at all levels, from end-user to C-level.
- Search Marketing Savvy: A solid understanding of SEO/GEO is an advantage.
- Project Management: You are highly organized and can manage multiple client lifecycles simultaneously.
- Technical Literacy: Knowledge of HTML, CSS, or JavaScript is a plus as it will help you understand our product.
- Proactive Mindset: You are a self-starter who thrives in a fast-paced SaaS environment. You don’t wait for solutions; you create them.
Benefits
What We Offer
At Verbolia, we believe in empowering our people. You’ll join a high-growth scale-up where your work directly impacts the digital success of the world’s most iconic brands.
Growth & Impact- Scale-Up Energy: Be part of an international success story, working at the intersection of AI, SEO, and global e-commerce.
- High Autonomy: We value results over micromanagement. You’ll have a high degree of independence and a real seat at the table in shaping our business operations.
- Global Portfolio: Collaborate daily with industry leaders like Dior, Chanel, and Walmart.
- Competitive Salary: A package that reflects your expertise and the value you bring to the team.
- Mobility Your Way: A company car or a flexible mobility budget.
- Comprehensive Insurance: Top-tier group and hospitalization insurance for your peace of mind.
- Daily Perks: Meal vouchers, a mobile subscription, and more.
- Hybrid Model: Enjoy the best of both worlds with 3 days of remote work and 2 days at the office to stay connected with the team.
- Extra Time Off: We offer 5 extra holidays on top of the legal minimum because we know you need time to recharge.
- Modern Workspace: Join us in our current Enghien office before we transition to our brand-new, tech-forward headquarters in Nivelles in late 2026.
Our DNA: Why You’ll Love Working Here
At Verbolia, we don't just build software; we build a community. It is truly important to us that every team member feels happy, challenged, and deeply connected to our collective success. We offer a high-trust environment with a super-flexible remote work policy because we believe in work-life harmony, not just "balance."
Who we look for
Skills can be taught, but mindset is everything. When we grow our team, we look for three core traits:
- Culture Fit: You are trustworthy, friendly, and naturally inclined to help others.
- Adaptability: You are excited by change and ready to evolve alongside a fast-scaling company.
- Solution-First Mindset: You don’t just spot hurdles; you’re already thinking of the leap. We value those who bring a solution to every problem they identify.
Life at Verbolia
We take care of our people because they are our greatest asset. When you join us, you’ll enjoy:
- Celebrating Success: Yearly teambuilding to celebrate our milestones.
- Regular Fun: Quarterly team activities.
- Good Food, Good Mood: Monthly team lunches and a constant supply of fresh fruit to keep the energy high.
- World-Class Colleagues: Daily collaboration with a diverse, brilliant, and genuinely nice group of people.