Talencia Consulting - Infra Service Delivery Manager

Talencia Consulting is currently looking for a Service Delivery Manager for one of his clients.

Homeworking: Partially remote

As the Infrastructure Services Delivery Lead, you will oversee the operational excellence of the IT Infrastructure team, ensuring high-quality service delivery. You will lead a team of System Engineers, drive process efficiency, and act as a key liaison between technical teams and senior management.

Mission

Team & operational leadership:

Lead and mentor a team of System Engineers, fostering a high-performance culture

Manage daily workflows, ensuring task prioritization aligns with business needs

Act as a people manager, providing guidance and resolving conflicts when necessary

Enforce adherence to service-level agreements (SLAs) and quality standards

Service & vendor management:

Monitor service performance, ensuring client satisfaction and contractual compliance

Collaborate with external vendors to optimize service delivery and cost efficiency

Drive continuous improvement in tools, processes, and methodologies

Performance & reporting:

Track team productivity, budget adherence, and project timelines

Generate performance reports for stakeholders, ensuring transparency

Proactively identify risks and implement mitigation strategies

Stakeholder collaboration:

Report directly to the Head of Technology

Coordinate cross-functional activities with Operations, Technology, and external partners

Represent the Infrastructure team in critical meetings (daily stand-ups, incident reviews, etc.)

Profile

5+ years in a similar managerial role within IT infrastructure

Hands-on experience with data center operations, cloud platforms (Azure preferred)

Bachelor's degree in IT or equivalent work experience