IT Support Specialist (Part-Time, On-Site in Brussels)

Description:

Join a leading European industrial lobby group located in the heart of Brussels. This organization plays a key role in shaping industrial policy across Europe and offers a dynamic, multicultural work environment. You'll be part of an international team committed to innovation, collaboration, and impact.

• Your Mission

As a Part-Time IT Helpdesk Support Specialist, you'll be the go-to person for resolving technical issues and ensuring smooth IT operations. You'll support users across the organization, providing timely and effective solutions both remotely and on-site.

• Your Responsibilities
• Respond to IT support requests via ticketing system, phone, or MS Teams
• Assess and prioritize incoming issues based on urgency
• Troubleshoot and resolve common PC/laptop problems (network, printing, Wi-Fi, A/V, etc.)
• Escalate complex cases to senior IT staff when needed
• Provide hands-on support on-site in Brussels

• 1-2 years of experience in IT support or helpdesk roles
• Strong knowledge of Windows 11 and Microsoft Office 365 (especially MS Teams)
• Excellent troubleshooting skills and ability to work independently
• Clear communicator with a customer-first mindset
• Fast learner with attention to detail
• Fluent in English (additional European languages are a plus)
• Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) is a plus

• Interim contract (3-6 months) with the possibility of a permanent full-time role
• Flexible part-time schedule (approx. 20-24 hours/week), ideally weekday mornings or afternoons
• A salary of 3000-3800€ gross on a full time equivalent
• Centrally located office in Brussels, easily accessible by public transport
• Opportunity to work in a high-impact, international environment

Entreprise

Our client is located in Brussels.