French Speaking Customer Support Specialist: Relocation Support!

French Speaking Customer Support Specialist

Microsoft – MW Enterprise Project

Work Model: Fully on-site (No Work From Home)

Job Description

We are looking for a French Speaking Customer Support Specialist to join the Microsoft MW Enterprise project. In this role, you will support enterprise and business customers by handling technical and account-related inquiries, resolving issues efficiently, and delivering a high standard of customer experience.

You will act as the first point of contact for customers, ensure accurate troubleshooting, and collaborate with internal teams to provide timely and effective solutions.

• Handle incoming calls, emails, and tickets from French-speaking enterprise customers
• Provide support for Microsoft products, services, and enterprise solutions
• Troubleshoot technical and account-related issues
• Guide customers through step-by-step solutions
• Escalate complex or unresolved cases to specialized teams
• Document all interactions accurately in internal systems
• Follow company processes, SLAs, and quality standards
• Maintain high customer satisfaction and professionalism at all times

• Fluent/Native French (C2)
• Good English (B2 minimum)
• Strong communication and interpersonal skills
• Problem-solving and analytical mindset
• Basic technical/IT knowledge
• Ability to work in a fast-paced environment
• Willingness to work on-site in Athens

• Monday to Friday
• 10:00 – 19:00
• Office-based role in Tavros (Athens)
• No remote or work-from-home option

• €1,350 gross monthly salary
• Performance bonus up to €500/month
• 30 working days per year
• Flight ticket (within EU)
• Airport pickup
• 2 weeks hotel accommodation
• Real estate agency fees covered