Interim Service Desk Manager Job ID: JP054067

Contract Type: Interim / Project-Based

We are seeking an experienced Interim Service Desk Manager with a strong background in IT support operations, team leadership, and organizational change management. This role combines operational involvement with strategic leadership to enhance service quality, team culture, and user experience.

• Lead and coach the Digital Service Desk team to improve collaboration, accountability, and customer-focused support
• Drive cultural and operational improvements within the support environment
• Oversee first- and second-line IT support services for end users and business partners
• Support incident management, troubleshooting, user administration, and hardware/software support
• Monitor ticketing performance and reporting to ensure service quality and continuity
• Contribute to IT support improvement projects and process optimisation
• Ensure adherence to cybersecurity policies and escalation procedures

• Minimum 7 years of experience in a similar IT Support Management role
• Strong leadership, coaching, and change management skills
• Experience with Microsoft technologies, Entra ID, Active Directory, Windows OS, and end-user support
• Strong communication and stakeholder management abilities
• Dutch fluency required; English proficiency is an advantage

This role is ideal for a hands-on IT Support Manager who thrives in driving team transformation, operational excellence, and user satisfaction.