Technical Support Engineer (m/f/d)

Overview:

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com.

As part of the Nuclear Molecular Imaging Business Unit (NMI BU) within Bruker BioSpin’s PreClinical Imaging division (BBIO/PCI), our Ghent team of 17 colleagues is pushing the boundaries of preclinical research. We develop CUBES, benchtop preclinical SPECT/PET/CT imaging systems that enable researchers to conduct high‑quality studies without the complexity typically associated with advanced imaging equipment.

Joining our team in Ghent means becoming part of a dynamic and passionate group committed to giving scientists he tools they need to accelerate the development of new therapies. We are an experienced, driven team that strives to be best‑in‑class within the preclinical imaging segment.

Responsibilities:

• Provide first‑line support for both hardware and software questions
• Make a first assessment of each ticket and determine whether the issue can be resolved remotely or requires an on‑site intervention
• Coordinate between the customer and the Service department when an on‑site visit is needed, ensuring clear planning and expectations
• Support worldwide Field Service Engineer teams and distributors remotely and act as backup for on‑site interventions
• Support the transition and integration of our local Services organization into Bruker’s global Service and
• Lifecycle Support organization (SLS), helping streamline processes, align teams, and secure long-term operational excellence
• Ensure accurate documentation of tickets and technical findings
• Create and deliver training and training documentation to Field Service Engineers and distributors
• Initiate and support process improvements to enhance customer experience.
• Escalate complex issues to internal experts when required, while maintaining ownership of communication with the customer
• Support core technology, engineering, and production team in the qualification of new technologies, algorithms, methodologies, software, and hardware features
• Provide testing support and analysis for new and existing products

Qualifications:

• Bachelor’s degree in Engineering (Mechanical, Electronics, or Software) or an equivalent qualification gained through relevant experience.
• 1–2 years of relevant experience in customer support (experience in a high‑tech environment is an advantage).
• Strong passion for electronics and complex instruments, including electrical fault tracing and identifying electronic components.
• Basic software skills and an understanding of networks, Unix/Linux command‑line environments, and remote support solutions (VPN, remote desktop tools).
• Ability to work independently and resolve reported or identified product issues.
• Excellent verbal and written communication skills, with the ability to explain complex information and procedures clearly to users with varying levels of technical knowledge.
• Fluency in English (minimum C1 level) is required; additional languages are an advantage.
• High customer‑service orientation and strong interpersonal skills.
• Willingness to travel internationally, up to 50%.